Cleaning FAQs
– Your Questions Answered by Experts
📌 Before hiring just any cleaner, choose a trusted local team that values your space, respects your time, and delivers spotless results.
Here are the most common questions our clients ask before scheduling their first cleaning.
📍 If you have other questions, send us a message on WhatsApp or call us directly — we’re here to help!
1️⃣ What makes Elizabeth’s Cleaning different from other services around? 🧹🪣✨
We’re a locally owned and family-operated cleaning business based in Charlotte, NC, proudly serving surrounding areas like Matthews, Pineville, Concord, Lake Wylie, Belmont, and more.
What sets us apart is our 100% personalized service, full flexibility Monday through Saturday, and the trust our clients place in us time and time again.
We don’t overbook.
We don’t rush.
We treat every space as if it were our own.
Using only professional-grade equipment and safe, eco-friendly products on request 🌱🧼, we ensure your home, rental, or office feels truly clean — not just looks clean.
We offer:
✅ Free estimates
✅ Move-in/move-out cleaning
✅ Weekly or biweekly plans
And we’re known across Charlotte as the go-to team for deep cleans, especially for first-time clients looking for dependable results.
2️⃣ Do I have to be home while the cleaning takes place? 🏠📋🧽
No, you don’t need to be home during the cleaning service 😊. Many of our regular clients prefer to go to work or run errands while we take care of everything.
You can simply leave us instructions or access (like a code or key), and we’ll handle the cleaning with care, just as if you were there 🧼🔑. We respect your privacy and always ensure everything is left organized, secure, and spotless. Whether you’re a busy parent, professional, or Airbnb host, we make sure our cleaning works around your lifestyle — not the other way around. ⏱️💼
3️⃣ Can you work around pets or children at home? 🐶👶🪣
Absolutely! 🐾👧 We know that homes are full of life, and that includes little ones and furry friends. We’re used to cleaning around pets and children and take extra care to use safe, non-toxic products 🧴🌿 when needed.
We also work quietly and respectfully in the presence of babies, elderly family members, or pets — and if you need us to focus on pet-related messes like hair, odors, or litter, we’ve got you covered. Just let us know ahead of time and we’ll bring the right tools and cleaning plan for your family 🧽💛.
4️⃣ My house is really messy… Should I clean before you arrive? 😳🧼🧹
Please don’t stress — that’s exactly why we’re here! 💪🧽
Whether it’s clutter, dust, dishes, or months of built-up mess, our job is to clean even the messiest homes in Charlotte, Concord, Lake Wylie, and nearby towns.
You don’t need to pre-clean or organize. Just let us know what areas are a priority (like bathrooms, kitchen, or a specific room), and we’ll take it from there 🧹🪟🛁.
We offer deep cleaning for first-time visits, so if your home hasn’t been professionally cleaned in a while, we’ll come ready with everything needed to reset your space completely 🌟.
5️⃣ Do you bring your own cleaning products and tools? 🧼🧴🪣
Yes, we bring all the professional cleaning supplies, including vacuum, mops, cleaners, and disinfectants needed for the job 🧽🧹. You don’t have to provide anything — unless you have a specific product you’d prefer us to use, and we’ll be happy to accommodate that 🌿💧.
We use products that are safe for pets and kids, and also offer eco-friendly options for clients who request it. Our equipment is well-maintained and suitable for residential homes, apartments, rentals, and small offices in Charlotte and the surrounding areas.
6️⃣ Do you offer eco-friendly cleaning options? 🌱🧽🌍
Yes, we do! ♻️ At Elizabeth’s Cleaning, we understand that many families are looking for safe and sustainable alternatives, especially those with allergies, babies, or pets.
We offer eco-friendly cleaning products upon request — free of harsh chemicals and strong fragrances. These options are ideal for homes with elderly residents, children, or anyone who prefers a non-toxic environment.
Just let us know in advance when booking, and we’ll bring our green cleaning kit right to your door. 🌎✨
7️⃣ Do you really clean Monday–Saturday? What are your real working hours? 🕒🧼🧹
Yes — we truly offer Monday–Saturday cleaning services throughout Charlotte, Concord, Lake Wylie, and all nearby areas. 📍🧼
You can schedule a cleaning for early mornings, late evenings, or even weekends and holidays, depending on your needs. Many of our Airbnb and short-term rental clients rely on us for last-minute or same-day service.
We’re always flexible. Just contact us via WhatsApp and we’ll arrange a time that works perfectly for you.
8️⃣ Can I book a one-time cleaning or do I need a plan? 📅🧽📍
You can absolutely book a one-time cleaning, no long-term plan required. ✅
Whether it’s for a special occasion, a deep clean before guests arrive, or just to reset your home — one-time services are common and very popular.
Of course, if you love the results (and most do!), we also offer weekly, biweekly, or monthly cleaning plans with consistent teams and special pricing for returning clients.
9️⃣ Do you clean Airbnbs, rental units, or cabins? 🛏️🔑🧼
Yes! We specialize in short-term rental turnovers, including Airbnb, VRBO, and seasonal cabins. 🧳🏠
We work with hosts across Ridgecrest and Lake Isabella who need reliable, fast, and detailed cleaning between guests. This includes fresh linens, bathroom resets, kitchen cleaning, trash removal, and checking for leftover items.
Need photos after service? We can do that too! Just add it to your instructions and we’ll keep everything guest-ready.
🔟 Do you offer post-construction or move-out cleaning services? 🛠️🧼🧹
Absolutely. We provide move-in/move-out cleanings and post-construction cleanups for homes, apartments, and office spaces. 🏚️➡️🏡
These are deeper, more detailed cleanings that include dust removal, paint splatter cleanup, appliance wipe-downs, and floor polishing.
Perfect for landlords, contractors, or tenants preparing for inspection — we bring all the supplies and leave the place spotless and ready for its next chapter. 🧼🧴
1️⃣1️⃣ Can I trust your team to clean while I’m away from home? 🏠🔑🧹
Yes — and many of our Charlotte clients do exactly that! 🙌
We’re a trusted, family-operated cleaning business here in North Carolina.
Whether you leave a key, provide us with a code, or meet us once to walk through your needs, you can feel confident knowing your home is in caring hands.
When you return, your space will feel fresh, secure, and sparkling clean. 💙✨
1️⃣2️⃣ What areas do you currently serve? 📍🚗🧼
🇺🇸 We proudly serve:
Charlotte
Matthews
Pineville
Concord
Huntersville
Lake Wylie
Belmont
Kannapolis
Cornelius
Harrisburg
and surrounding areas within 50 minutes of central Charlotte.
We also cover popular Hispanic neighborhoods and streets like South Blvd, Central Ave, Eastway Dr, Albemarle Rd, Sugar Creek Rd, and local routes like I-485, I-77, and Independence Blvd.
Whether you’re in a quiet suburb, a busy street, or a growing community — Elizabeth’s Cleaning is your trusted local team for honest, deep, and flexible cleaning. 🧼✨
1️⃣3️⃣ Do you clean windows, inside ovens, or other “extras”? 🪟🔥🧽
Yes — we offer a variety of add-on cleaning services depending on your needs! 🧽
These extras include:
• Interior windows
• Oven deep cleaning
• Refrigerators
• Baseboards
• Inside cabinets
• Carpet edges and pet areas
Just let us know what you’d like included when you book. These can be added to any standard or deep cleaning appointment for a full home refresh. 🏡✨
1️⃣4️⃣ Can I request a last-minute or emergency cleaning? 🚨🧹📆
Yes — and we get these requests all the time.
Sometimes life happens: unexpected guests, accidents, last-minute move-outs… and we’re ready to jump in.
If we have an opening, I’ll personally try to move things around to fit you in same-day or next-day. Just send me a message via WhatsApp and we’ll respond fast.
1️⃣5️⃣ Who exactly will be cleaning my home or office? 👩🔧🧼🏡
I run a small team — and I’m involved in every cleaning plan.
Sometimes I clean myself. Sometimes I send a trusted helper. Either way, you’ll always know who’s entering your space.
We treat your property as if it were our own. We show up uniformed, prepared, respectful, and always ready to work 💪.
1️⃣6️⃣ Do you clean commercial spaces like offices, shops, or restaurants? 🏢🧹🖥️
🏢 Yes, absolutely — We Clean Small Businesses Too!
Whether it’s a home office, real estate agency, tax prep service, salon, or local retail shop, we offer reliable, professional cleaning that fits your business hours and needs.
We proudly serve businesses throughout Charlotte, including Matthews, Concord, Pineville, Lake Wylie, Belmont, and beyond.
👉 Need early mornings or after-hours service?
We’re flexible, respectful of your workflow, and discreet with our process.
Let’s create a custom plan for your business — so you can focus on clients, not cleaning. 💼✨
1️⃣7️⃣ Can you handle apartment buildings or multi-unit complexes? 🏢🧽🚪
Yes.
We clean individual apartments as well as common areas (like entryways, stairwells, shared bathrooms).
I also work with property managers or landlords to maintain units between tenants, and offer discounts for bulk move-out cleanings.
1️⃣8️⃣ What happens if a tenant leaves a really dirty apartment? 🤢🧼🪣
We take care of it — no judgment.
We’ve seen everything, from stained stoves to wall grime, clutter, odors and worse.
We come with the right supplies and do deep scrubbing, odor neutralizing, and sanitizing so your unit is fresh and rental-ready.
1️⃣9️⃣ We Are a Fully Registered & Trusted Local Business 📄🧹🛡️
At Elizabeth’s Cleaning, we operate with professionalism, respect, and full transparency.
While we’re not a franchise or a massive chain, we are a legally established, family-operated business right here in Charlotte, NC — with a growing list of happy clients who trust us to care for their homes and businesses.
From day one, we’ve built our reputation on honest work, reliable service, and consistent results. Your home and privacy are always treated with the highest level of care.
2️⃣0️⃣ Do you offer regular plans or custom cleaning schedules? 📆🧽📌
Yes!
We can do weekly, biweekly, monthly, or custom rotations depending on what works best for you.
Some clients want kitchen + bathroom one week, then dusting + windows the next. We build a plan based on your needs 🧽🗓️.
2️⃣1️⃣ Can you clean after events or special meetings? 🎉🧹🎯
Of course.
Whether it’s a family gathering, open house, or baby shower — we’ll take care of the aftermath cleanup so you can relax.
We remove trash, scrub down surfaces, and restore calm after the fun 🍾✨.
2️⃣2️⃣ Do you clean small businesses like salons, boutiques, or retail stores? 🏪🧼💇♀️
Yes, I love working with local small businesses.
I’ve cleaned salons, barbershops, massage studios, and small retail spaces. If you’re a business owner looking for a detailed, flexible, and reliable cleaner, let’s talk 📲.
2️⃣3️⃣ Do you accommodate emergency or last-minute cleanings? ⏱️🚪🧼
Yes, we do.
I try to stay flexible so I can help when things pop up unexpectedly.
If I can’t do it myself that day, I’ll find the earliest possible time and let you know clearly. I treat emergencies like top priority.
2️⃣4️⃣ Will the same team always clean my business or rental property? 🧍♀️👷♂️🔁
Yes.
In most cases, it’s me or one of my two helpers. If someone new is coming, I’ll always tell you in advance.
I believe in consistency and trust, especially for recurring cleans. That’s why my regular clients stay with me for years 🧼🤝.
2️⃣5️⃣ Do you use professional-grade equipment for commercial cleanings? 🧯🧽🔧
Yes.
I use strong vacuums, steamers, disinfectants, and tools that are safe but powerful enough for commercial surfaces.
From office carpets to bathroom floors, we come ready to handle it all professionally.
2️⃣6️⃣ Can you clean medical or dental offices? 🦷🧼🩺
Yes, but we focus on non-sterile areas like lobbies, staff areas, restrooms, and exam room surfaces.
We do not replace professional biohazard cleaning teams, but we can maintain medical spaces with sanitization, dusting, and surface-safe disinfection in between visits from certified sanitation services.
2️⃣7️⃣ What if a tenant leaves the property in terrible condition? 😬🪣🧹
Honestly, we’ve seen it all — and that’s part of what we do best.
If a tenant moves out and leaves trash, heavy grime, odors, stains, or just general chaos, don’t worry. I’ll assess the situation and bring the right tools and supplies for deep cleaning.
We’ve helped landlords in Charlotte, Concord, and Lake Wylie get their rentals back on the market fast. 🏘️✨
2️⃣8️⃣ How far in advance should I book a move-in or move-out cleaning? 🗓️🚪🧼
Ideally, 2 to 5 days in advance gives us time to plan and reserve a good time slot for you.
But… I’m always checking my calendar, so if something opens up sooner, I’ll let you know right away. Move-in and move-out cleanings take more time and detail, so the more notice you can give me, the better I can serve you 💪.
Still, don’t hesitate to ask me for last-minute help, especially during weekdays or early mornings.
2️⃣9️⃣ ¿Qué hago si no hablo inglés? ¿Hay atención en español?
¡Por supuesto! En Elizabeth’s Cleaning hablamos español con gusto.
📞 Para atención en español, comunícate directamente con Glendy Elizabeth al número:
📱 704‑315‑3614
Ella te ayudará con toda la información, cotizaciones y a agendar tu limpieza sin complicaciones.
3️⃣0️⃣ What if I need regular cleaning plus occasional deep services? 📅🧽🧹
You’re not alone — this is exactly what many of our clients do.
We can set up a recurring weekly or biweekly cleaning, and every few months, we add a deep cleaning session for the kitchen, baseboards, oven, or inside cabinets.
Everything is fully customizable. Just tell me what areas need extra love from time to time, and I’ll take care of the rest ❤️🧼
